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FAQ​

Most frequent questions and answers

We post daily with Australia Post. The options at the checkout are for Standard Parcel Post. We can ship express, however will need to quote separately for express since the cost varies so much. 

We offer Flat Rate Shipping to make things simple. 

We have had far too many people selecting the VINYL ONLY options at the checkout when purchasing heavy, bulky and large blanks, so that has now been changed that even one small blank will show as $20.85 at the checkout. If you are wanting some small blanks, please get in touch and we will sort out a more efficient shipping option for you. 

Absolutely!

If you log into your account with us, you will be able to look at your previous orders – that is the easiest way to figure out what you have. 

If you are still unsure, you can send us an email (below), or message us via Facebook with a photo of your Unidentified Item – we will be able to assist from there. And don’t even think about feeling silly – its better to be sure of what you have! 

To tell the difference between vinyl & HTV – HTV comes with a hard clear plastic transfer sheet over the ‘good’ side, whereas vinyl has no transfer film over it and has a paper-y base – if you peel just a tiny bit, the ‘pretty’ underside will be sticky.

We label things that are ‘out of the norm’ – like colour change and glow in the dark etc – so hopefully these wont get confused with other products! If there is a label on your item, that side goes down when cutting. We do not put labels on the ‘good’ side, unless clearly stated so (if there is a clear protective film, for example – this is labelled clearly).  

The printed sublimation paper will appear dull until transferring – this is totally normal. 

If they are dull after transferring, make sure you are transferring onto polyester material, or specially coated items. Sublimation is not suitable for cotton applications, or for uncoated items. 

You may need to change your temperature, time & pressure settings – ask your blanks supplier for the best settings for their products – you may still need to ‘tweak’ the settings for your setup, as every setup is slightly different. 

Small differences between screens and prints are normal, as each screen, printer & ink is different.

Big differences in colour are not normal. You may need to conduct maintenance on your printer. Start by printing out the “print head check” page, and follow the instructions in your printer manual.

Other reasons – You may be low on ink, refill your ink and try again. Make sure you have put the ink into the correct slot. 

If you have tried the above and are still having issues, it is possible that your printer is running on an incorrect ICC profile – contact your printer manufacturer for more information on ICC profiles for your printer type. 

 

Absolutely! We have eco solvent and sublimation printers working hard day in day out getting custom orders printed and shipped out for DIY application! Go to Print On Demand to see the options.

Absolutely!

At the checkout, simply choose Local Pickup (under Shipping Options). Once your order is Ready for Pickup, you can come at your selected time to collect your order. 

 If you need same day pickup, please put a note in the Notes section at the checkout – we read the Notes as they come in, and usually can sort your order quite quickly if required. If we are unable to, we will be in touch ASAP.

If you require a different day & time than what is available at the checkout, please contact us either by email (below) or Facebook/text (0498238402 / 0479136217) – we will do our best to be accommodating. Please do not take offense if we are unable to meet requirements outside of our usual work hours. 

We process orders daily. Your order will be dispatched either the same day, or the following working day. Pickup orders can be collected on the same day, please put a Note in the Notes section of the Checkout to advise us of any urgency.

Your tracking number will be sent directly to your inbox via Australia Post. If you can’t find it, check your “Others”, or “Junk” folders, sometimes they sneak in there! 

Also – if you have the Australia Post app linked to the same email address as provided to us, your order will appear in that app – you can redirect parcels from there also, in the event you need to change the delivery address or redirect to a parcel locker or similar.   

If you still can’t find it, contact us, we will find it for you! 

Yes! Our showroom is open 10am to 2pm weekdays at 126 Crampton Road, Uduc, Western Australia (approx. 1hour south of Perth). We can open on weekends by appointment. 

There are many things to do in the area – there is The Old Coast Brewery less than 10 minutes away (with mini golf and other things for the whole family to do), Harvey Cheese, lots of wineries, and the Harvey Dam for sightseeing, just to name a few of the things to do in the area! Make a day trip of it! 

 

 YES! 

You get 1 point per dollar spent in our store. These points can be easily converted into coupons at the checkout. Keep in mind, they do expire after 12 months, so be sure to use them! 

send us a message

Contact us and we will happily respond

WIN OVER $100 WORTH OF HTV THIS MOTHER’S DAY!

Enter our giveaway by signing up for our newsletters, making a purchase, or leaving us a review on our Facebook page or Google! Winner drawn 12th May 2024. Competition closes 10am 12th May 2024

THIS WEEK ONLY

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Pattern & Glitter HTV