Shipping Information: Knight HTV uses Australia Post as our shipping service provider for Australia wide shipping.
If you do not have a secure place for parcels to be left by the Australia Post delivery drivers, we highly recommend & encourage getting a Free Parcel Locker with Australia Post, as we cannot be responsible for missing parcel after they have been delivered.
Orders are processed within 72 hours and dispatched the next working day after processing wherever possible.
Shipping Costs:
We use Flat Rate shipping to keep things simple for us and you. Quite often, the actual shipping costs are significantly higher than our flat rate shipping. We will contact you should the shipping cost be higher than we can cover.
Delivery times as per Australia Post website:
Parcel Post to Western Australia: 2-5 days (I’ve seen them arrive the next day also from time to time!)
Parcel Post to other states: 3-6 days
Refund Policy:
At Knight HTV, we are committed to your satisfaction. Please read our refund terms and conditions carefully.
We are unable to offer refunds for Change of Mind or User Error. We are confident you will be satisfied with the high quality of our products, however, if your purchase is faulty, we are happy to refund you in full within 30 days of purchase. If you believe a product is faulty or you are just having difficulties getting it to work, please Contact Us via the form on this website, via our Facebook page, or via text to Lana 0498238402. We are well experienced in all of our products so can definitely give the best advice on them. If, after troubleshooting with us, you choose to return the item for testing, please use the original packaging and Return To Sender. If you find you have received an incorrect product and wish to exchange, please contact us via email with photos, order number and date, and return your order to us via Return To Sender at Australia Post. This MUST be done within 21 days of receiving your order, or we will assume you have accepted the order as it was sent. We cannot give a refund if a product is damaged due to being poorly repackaged for sending back to us, so please package well if the original packaging has been lost/disposed of. If the product is, in fact, found to be faulty, the shipping cost incurred in returning the product will be refunded to you, as well as the full product cost – so please keep your postage receipt to claim that cost from us! Thank you from the Knight HTV team!
WIN OVER $100 WORTH OF HTV THIS MOTHER’S DAY!
Enter our giveaway by signing up for our newsletters, making a purchase, or leaving us a review on our Facebook page or Google! Winner drawn 12th May 2024. Competition closes 10am 12th May 2024